All purchases (excluding LEE tops) may be returned within 30 days after the order is placed. All items (excluding LEE tops) must be unworn, unwashed, and undamaged. Please return all items with their original tags attached and in their original packaging.
Returns will not be accepted without a Return Authorization Number (RMA) generated here.
All returns must be mailed to our warehouse. We will not accept mailed in returns to our Corporate Office. Returns are accepted in-person at our Retail stores. We do not accept returns mailed-in to our stores.
Refunds may only be issued to the payment method used to make the original purchase. Failure to complete a return with these instructions may result in us being unable to refund your returned items.
We accept mail-in returns through the shipping carrier of your choice. Return shipping labels are not provided by Craftsman Co.
Returns usually take 48 hours to be processed, please allow up to 1 week for your refund to process once your package has reached our warehouse.
Please initiate a return here to receive a Return Authorization Number (RMA), and return address.
Duties and taxes are non-refundable through Craftsman Co.
If you have any questions, reach out to us at firstname.lastname@example.org.